Terms of Service

1. What EVA Provides

EVA is a unified interface that lets you work with multiple large language model (LLM) providers — including Google, OpenAI, Anthropic, xAI, Perplexity, DeepSeek, Meta, Mistral, Qwen, GLM, Moonshot, and MiniMax — without managing individual accounts. Your EVA subscription includes:

• Access to all currently supported AI models via a shared chat workspace
• Credit-based metering that transparently shows the cost of each request
• Conversation history and read-only links for sharing a chat
• Links to each provider's official status page
• Customer support through the Help Center, email forms, and request modals

Because EVA relies on external providers, availability may fluctuate. If a provider is experiencing an outage, you can check that provider's status page (linked from our Help Center) and switch to a different model yourself — EVA does not currently reroute a request to an alternate model automatically. We cannot guarantee uninterrupted access to every model at all times.

2. Account Eligibility & Security

• You must be at least 18 years old (or the age of majority in your jurisdiction).
• You are responsible for maintaining accurate profile details and safeguarding the login credentials linked to your account.
• You must notify us immediately at support@evaonline.ai if you suspect unauthorized use.

EVA may suspend or terminate accounts that violate these Terms, abuse the platform, or pose security risks to other customers.

3. Plans, Billing, and Credits

EVA uses subscription plans (Free, Basic, Plus, Premium, or custom agreements) plus a credit system that meters model usage. By upgrading from the free plan you agree to pay the fees shown at checkout and authorize EVA to charge the payment method on file at the start of each billing cycle.

• Subscriptions are billed monthly or yearly in advance and renew automatically until you cancel. Cancel anytime on the Billing page; you keep access until the end of the paid period.
• The Free plan adds its monthly credits once a month, on your account's monthly renewal date (for a new account, the day of the month you signed up, or the month's last day if it is shorter). Unused Free plan credits do not roll over: they expire when the next month's credits are added. If you move from a paid plan to the Free plan, your Free plan renewal date becomes the date your paid period ends. On that date, when the Free plan adds its first monthly credits, unused credits from your paid plan roll over up to 10% of that plan's monthly credits, and the rest expire; from then on, Free plan rules apply. Credit-pack credits are not affected and stay until you use them.
• Paid plans add their monthly credits at the start of each billing cycle. At each renewal, unused plan credits of up to 10% of your plan's monthly credits roll over to the next cycle, and the rest expire. We may change this rollover limit with at least 30 days' notice. Credits from credit packs do not expire while your account is open, and you keep them if you cancel your subscription.
• Credits have no cash value. They cannot be exchanged for money, transferred to another account, or resold. Any remaining credits are permanently lost when you delete your account.
• New subscribers are eligible for a full refund within 7 days of their first paid subscription charge, provided they request it by emailing support@evaonline.ai. After this 7-day window, all fees are non-refundable except where required by applicable law (including statutory consumer rights that cannot be waived by contract).
• Credit packs can be refunded within 7 days of purchase if none of the pack's credits have been used. To request a refund, email support@evaonline.ai.
• Downgrades take effect at the next renewal.
• If a payment fails, we may pause access until you update billing information or settle the outstanding amount.

4. Acceptable Use

You agree not to misuse the Service, including (but not limited to) the following activities:

• Breaking the law, infringing intellectual property, or violating privacy rights
• Generating malicious code, phishing content, or spam at scale
• Attempting to reverse engineer the models, bypass rate limits, or overload the platform
• Uploading sensitive personal data, payment information, or protected health information without complying with applicable laws
• Using EVA to develop competing model-access products without a written partnership agreement
• Creating or sharing sexual content involving minors, or intimate or sexual images of a real person without their consent (including AI-generated images)
• Creating images of real people, brands, or events that are meant to deceive others, such as fake endorsements, impersonation, or election-related deception
• Presenting AI-generated images or text as created by a human where that would mislead others

Reporting Non-Consensual Intimate Images

If a shared EVA page shows an intimate image of you (real or AI-generated) that was shared without your consent, email legal@evaonline.ai with the subject "Removal request". Include the page link, a statement that you are the person shown (or are authorized to act for them) and that the image was shared without consent, your contact information, and your physical or electronic signature (typing your full name is enough). We will remove the image, and any known identical copies on EVA, within 48 hours of a valid request.

We may throttle, suspend, or terminate access if we detect behavior that risks the safety or stability of the Service.

5. AI Output

Answers in EVA are generated by third-party AI models that EVA does not control. You understand and agree that:

• Output may be inaccurate, incomplete, out of date, or offensive, and we do not guarantee that it is correct or complete.
• Output is not professional advice, including legal, medical, or financial advice. Check important information with a qualified professional before relying on it.
• You are responsible for how you use output, including checking it before you rely on or share it.
• We do not guarantee that output does not infringe the rights of third parties.
• Images generated in EVA may contain an invisible watermark or content credentials (such as C2PA metadata or Google SynthID) added by the model provider to identify them as AI-generated. Do not remove these marks. AI-generated images may not be protected by copyright, and similar images may be generated for other users.

When you use a model, you also agree to follow its provider's usage policy, which applies on top of these Terms:

• OpenAI
• Anthropic
• Google
• xAI
• Mistral AI
• Perplexity
• OpenRouter

Models from DeepSeek, Meta, Qwen, Z.ai (GLM), Moonshot AI, and MiniMax are provided through OpenRouter and fall under OpenRouter's terms.

6. Support Requests & Communications

We provide official support through the Help Center, support forms protected by Cloudflare Turnstile, and email confirmations. When you submit "Contact Support" or "Request a Feature" forms, EVA will:

• Send a confirmation email to the address you provided
• Route your message to the relevant team inbox (support@, sales@, careers@, eva@, etc.)
• Log metadata necessary for abuse prevention (IP, timestamps, captcha confirmation) as described in our Privacy Policy

Submission of false or abusive tickets will result in rate limiting or account suspension.

7. Data Privacy & Security

EVA handles account data, chat transcripts, file uploads, and support metadata according to our Privacy Policy. Key practices include:

• Encrypting data in transit and at rest within our infrastructure
• Storing uploaded files in access-controlled cloud storage buckets
• Allowing you to delete conversation history from the dashboard. Deleted conversations are removed from live systems within 30 days and from backups within 90 days.

We do not sell your personal information for money. See our Privacy Policy for how we share limited data with advertising partners and how to opt out. We do not use your conversation content to train AI models. Some anonymized, aggregated usage metrics (such as credit consumption patterns) may be used to improve platform performance; this never includes identifiable conversation content.

8. Intellectual Property

EVA owns all rights to the platform design, brand assets, and proprietary tooling. You retain any rights you hold over prompts, uploads, and outputs, subject to the license granted by the upstream LLM providers. We may use aggregated, de-identified usage data to improve the Service.

9. Disclaimers & Limitation of Liability

The Service is provided "as-is" and "as-available." EVA and the upstream model providers do not guarantee uninterrupted access, accurate output, or suitability for any particular use case. To the fullest extent permitted by law:

• We disclaim all warranties, express or implied.
• Our total liability arising out of or related to these Terms is limited to the amount you paid to EVA in the twelve (12) months preceding the event giving rise to the claim.
• In no event will EVA be liable for lost profits, loss of data, or indirect, incidental, or consequential damages.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable mandatory law, including statutory consumer rights.

10. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold EVA, its officers, directors, employees, and partners harmless from any claims, damages, losses, and expenses arising from your content, your use of the Service, or your violation of these Terms.

11. Suspension & Termination

We may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent activity, violate usage policies of underlying LLM providers, or fail to pay fees when due. You may cancel at any time on the Billing page; termination does not relieve you of outstanding payment obligations.

12. Governing Law & Dispute Resolution

12.1 Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles, and this Section 12 is governed by the Federal Arbitration Act.

12.2 Talk to us first. Before starting arbitration or a small claims case, you and EVA Online AI, Inc. agree to try to resolve the dispute informally for 60 days. Send a written notice with your name, account email, a description of the dispute and the relief you want to legal@evaonline.ai. Any deadline to bring a claim is paused during these 60 days.

12.3 Binding individual arbitration. Subject to the consumer rights carve-out below, if we can't resolve it, any dispute arising from these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be held by video or telephone, or in the county where you live if you request an in-person hearing. Payment of AAA fees is governed by those rules. The arbitrator may award the same individual relief a court could.

12.4 Exceptions. Either party may (a) bring an individual claim in small claims court instead, and (b) seek court relief for intellectual property infringement or misuse of the Service. Claims for public injunctive relief, where the law does not allow them to be waived, will be decided by a court after any individual claims are arbitrated.

12.5 No class actions. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding. You and we waive any right to a jury trial.

12.6 Mass filings. If 25 or more similar arbitration demands are filed against us by or with the help of the same law firm or organization, they will be administered in batches of up to 100 demands, with one arbitrator per batch, under the AAA's mass arbitration rules. The remaining demands will not be filed until the first batch is decided. Any limitation period is paused while demands wait.

12.7 30-day opt-out. You can opt out of this arbitration agreement by emailing legal@evaonline.ai within 30 days of first accepting these Terms, with your name, account email and a clear statement that you opt out. Opting out does not affect any other part of these Terms.

12.8 Severability. If the class action waiver in 12.5 is found unenforceable for a claim, that claim must be decided by a court and not in arbitration. If any other part of this Section 12 is found unenforceable, the rest still applies.

12.9 Prior disputes. This Section 12 applies only to disputes that arise after you accept this version of the Terms. Earlier disputes are governed by the version of the Terms in effect when they arose.

Consumer Rights Carve-Out

Notwithstanding the foregoing, if you are a consumer residing in:

• The European Economic Area (EEA) or United Kingdom: Nothing in these Terms limits your right to bring a claim before the courts of the country in which you are habitually resident, or to benefit from any mandatory consumer protection provisions of your local law that cannot be excluded by contract (including under EU Regulation 1215/2012 and the UK Consumer Rights Act 2015).
• Australia: Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.
• Other jurisdictions: Where local mandatory law grants you consumer rights that cannot be waived by contract, those rights are unaffected by these Terms.

California Users

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: the Service is provided by EVA Online AI, Inc., 131 Continental Dr Suite 305, Newark, DE 19713, USA. To file a complaint about the Service or to get more information about using it, contact us at legal@evaonline.ai. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

13. Updates to These Terms

We may update these Terms to reflect new features, regulatory requirements, or business priorities. For material changes (those that substantially affect your rights or obligations), we will notify you by email and/or in-app notice at least 30 days before the change takes effect, and we will ask for your affirmative acceptance where required by law. For non-material updates (such as clarifications, corrections, or additions of new optional features), we will update the "Last Updated" date and notify you via the dashboard. If you do not agree to material changes, you may cancel your subscription before the effective date.

14. Copyright Complaints (DMCA)

EVA respects the intellectual property rights of others. Shared chat links are public, so if you believe that material available through EVA infringes your copyright, send a notice to our designated agent at legal@evaonline.ai or by mail to the address in Section 15. Your notice must include:

• your physical or electronic signature;
• identification of the copyrighted work you claim has been infringed;
• identification of the material you claim is infringing and where it is, such as the shared chat link;
• your name, address, telephone number, and email address;
• a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
• a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

When we receive a valid notice, we will remove or disable access to the material and let the user who shared it know. If you shared material that was removed and believe it was removed by mistake or misidentification, you may send a counter-notice to the same address with the information required by 17 U.S.C. § 512(g)(3). We may restore the material 10 to 14 business days after we receive a valid counter-notice, unless the person who sent the original notice tells us they have filed a court action. In appropriate circumstances, we terminate the accounts of users who repeatedly infringe.

15. Contacting EVA